Thank you for shopping at Mai Vang Garden. We are committed to ensuring the prompt and safe delivery of your order. Below, you will find detailed information about our shipping policies and procedures, including an important update regarding the shipment of seeds via USPS letter mail.
1. Free U.S. Shipping:
- Shipping Method: USPS Envelope/Letter Mail.
- Delivery Time: Please allow 5-7 business days for delivery after dispatch.
- Tracking: Includes near real-time tracking with LetterTrack. Note, that tracking may vary from other methods.
- Special Notice for Seed Orders: While we strive to offer cost-effective shipping options, please be aware that seeds shipped via USPS letter mail are processed through machinery that may potentially crush larger seeds. We package our seeds with care, but the nature of this shipping method presents a risk of damage that is beyond our control.
2. Paid Faster Shipping Options with Tracking: For customers who prefer faster shipping with more reliable tracking, we offer the following paid options:
- USPS Ground Advantage:
- Delivery Time: 2-5 business days.
- Accurate tracking included.
- Shipping cost is borne by the buyer and will be calculated at checkout.
- USPS Priority Mail Express:
- Delivery Time: 1-2 business days.
- Accurate tracking included.
- Shipping cost is borne by the buyer and will be calculated at checkout.
3. Handling Time:
- Our handling time for all orders is 1-2 business days for seeds and 4+ business days for custom orders. This is the time we take to prepare your order for shipment.
4. Domestic Shipping Only:
- Currently, Mai Vang Garden only ships within the domestic United States. We do not offer international shipping at this time.
5. Shipping Address:
- Please ensure that your shipping address is correct at the time of placing your order. Mai Vang Garden is not responsible for orders shipped to incorrect addresses provided by the customer.
6. Lost or Damaged Items:
- In the unlikely event that your order is lost or damaged during shipping, please contact us. We will assist in resolving the issue, though responsibility for the safe delivery of items falls upon the USPS once the item has left our facility.
Alternative Shipping for Seed Orders:
- To avoid the risk of damage to seeds, we encourage customers to consider our paid shipping options, which provide safer handling. If you have any concerns about your seeds arriving safely, please select one of these options at checkout.
Contact Us:
- For any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us.
We appreciate your business and look forward to serving your gardening needs!