Welcome to Mai Vang Garden! We appreciate your interest in our seeds and plants. Below is our Return and Refund Policy, which outlines our practices and procedures in a clear and concise manner for our customers.
Terms of Return:
- No Returns Accepted: At Mai Vang Garden, all sales are final. Due to the nature of our products, which include live plants and seeds, we do not accept returns under any circumstances.
State of Return:
- Not Applicable: As we do not accept returns, the state or condition of the product upon delivery is final.
Reason for Return:
- Not Applicable: Since we do not offer returns, this section is not applicable. However, we ensure each order is carefully packed and delivered in the best possible condition.
Process for Return:
- Not Applicable: As returns are not accepted at Mai Vang Garden, there is no process for returns. However, we value customer satisfaction. If you have any concerns upon receiving your order, please contact our customer service team immediately.
Process of Refund:
- No Refunds Issued: Given our no-return policy, we also do not issue refunds. We encourage our customers to review their orders carefully before purchasing. In the rare event of a mistake on our part, please reach out to our customer service team for assistance.
Exceptions:
- While we maintain a strict no-return and no-refund policy, we are committed to customer satisfaction. If you believe your case is exceptional, such as receiving the wrong product or items damaged during shipping, please contact us within 48 hours of receiving your order. Each case will be reviewed on an individual basis.
Contact Details: For any queries or concerns regarding our Return and Refund Policy, please contact us at our support form on the website.
We at Mai Vang Garden are dedicated to providing you with the best quality products and customer service. Thank you for choosing us for your gardening needs!